Refund policy

We want you to be happy with the finish. This page explains when you can cancel, and when we refund.

Cancelling a pickup

You can cancel a booking free of charge up to one hour before your pickup slot starts. Cancel from the tracking link we send you, or call us.

Inside that one hour, or after our rider has already collected your garments, cancellation goes to our team. If the garments have not been pressed yet, we return them and refund in full. If pressing has started, we charge for the pieces already pressed.

If we are late

If we miss the turnaround we promised, and the delay is our fault, you do not pay the express difference. If you chose Express and we deliver outside four hours, you pay the Standard price for that order.

If you are not happy with the finish

Tell us within twenty four hours of delivery. We collect the garment again and re-press it at no charge. If you would rather not, we refund the ironing charge for that garment.

Damaged garments

See the care and liability section of our terms and conditions. Tell us within twenty four hours of delivery and keep the garment available for us to inspect.

How refunds reach you

Online payments are refunded to the same method you paid with. The money usually appears within five to seven working days, depending on your bank. Cash payments are refunded in cash or by UPI, whichever you prefer.

Contact

For anything about a refund, write to the email address in the footer with your order number.